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Performance Appraisal Methods

SMART objective setting brings structure and identifiability into your objectives and targets. Instead of dubious goals, SMART objective setting makes unquestionable directions towards a specific goal, with clear achievements and an estimation of the achievement of objectives (SMART Goals – How to Make Your Goals Achievable, n.d). Each objective or target, from delegate venture to general goal, can be made S.M.A.R.T. what's more, in that capacity, conveyed nearer to the real world. In corporate life, SMART objective setting is a standout amongst the best but least utilized apparatuses for accomplishing objectives (SMART goals, n.d). When you've diagrammed to layouts of your undertaking, it's an ideal opportunity to set explicit go-between objectives. With the SMART agenda, you can assess your targets. Savvy objective setting additionally makes straightforwardness all through the organization. It clears up the manner in which objectives appeared, and the criteria their acknowledgment will comply with.
In my past experience, I did have performance evaluation based on the objectives set for us. These objectives were clear to us. They were realistic goals which were formulated by the senior management and quality department. They had standards to measure them, and results of each employee were measured against these standards. We were given a target with certain quality benchmarks. We were given just enough time to meet this deadline, never too much or too less. At the end of each evaluation timeframe, along with the results of our performance, we had a meeting with our manager and senior manager to discuss our performance, behavior and future goals. We were given grades and promotion as per our performance. Training needs can be discussed in this meeting too.
I would like to cite the three important job responsibilities from my previous workplace which is a multinational bank where I was a service escalations manager.
1.      Resolution of escalated cases of customers.
2.      Provide management with unique cases with feedback to officers involved.
3.      Prepare monthly reports to the senior management.
SMART Objective for resolution of escalated cases of customers and feedback to officers involved.
Specific- To manage and keep a file for all escalated cases every day at the end of my workday.
Measurable- To keep checking the list and check each account to ensure there are no other issue which needs attention and provide feedback to the officers involved in the case.
Attainable- Follow up with the customers through phone or email and contacting the operations team to resolve the technical issues at the earliest possible time.
Relevant- The cases need to be resolved on a daily basis to avoid any delay which can result in an irate customer and the case getting escalated further.
Time-bound- All cases need to be followed up and updated within 2 days or the time intimated to the customer to ensure timely resolution.
SMART objective for preparing monthly reports are
Specific- To publish 12 monthly reports in a year for maintaining a record for the bank.
Measurable- To call up customers to ensure that there is no other issue that they are facing.
Attainable- Setting-up a meeting with the Senior Team Manager to report the cause of the highest number of escalated cases and review and discuss solutions and potential remedies to avoid the situation in the future.
Relevant- Resolving these cases gives a personal satisfaction of helping someone and I gain financially as well.
Timely – Each case has a standard resolution period set up by the bank which needs to be taken into consideration. All cases needed to be followed up with the customer through phone or email within 2 days after which a report had to be submitted at the end of the month.
SMART method was extremely effective in performing my responsibilities well. This method has extremely clear objective as well as the action to be taken is well. It enhanced my ability to perform better at my job. They provided structure and guidance throughout the task. When the S.M.A.R.T. objectives have been identified, it's basic to set up an arrangement to accomplish them. To help with execution, we need an instrument like a smartsheet that empowers us to design, track, oversee, and give an account of your objectives progressively (The Essential Guide to Writing S.M.A.R.T. Goals, 2019).
  
References –
SMART Goals – How to Make Your Goals Achievable. (n.d.). Retrieved from https://www.mindtools.com/pages/article/smart-goals.htm
The Essential Guide to Writing S.M.A.R.T. Goals. (2019, February 05). Retrieved from https://www.smartsheet.com/blog/essential-guide-writing-smart-goals
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