Drawing on the readings and on your personal experience, how can HR Managers help raise the cultural intelligence of an organization.
Managers have the task of preparing and research the cultural difference of the staff so they can lead the staff for the goals and visions the company wants to reflect. Lucas (2019) provides to us the example of an executive from Philadelphia who was sent by his company to Poland. He prepared all that he could for the cultural differences and he made sure his family was also able to prepare for this big change. On his next assignment he was sent to North Carolina so going back to the USA and having the same language he tough everything was going to be fine. When he got to NC he realized his error and he had to adjust his style. He could no longer be direct in his demands and expectations for everyone to run and complete everything right away. He had to adjust and be more relaxed if he wanted to lead the employee in this new assignment. Building and promoting cultural intelligence will allow managers and supervisors to better reach and communicate with the employees and to be better mentors.
Do you think that HR bears the brunt of this task or are there other offices within an organization that should be sharing in this goal?
According to Duggan (n.d) a big part of this responsibility does fall under HR because usually, human resources will handle the recruiting. Interviewing, hiring, training needed to achieve the business expectations. Also, human resources will normally coordinate and establishes the business policies and procedures. Because of this HR role in cultural intelligence is so important.
How can Human Resources help to promote an environment that is welcoming, respectful, and inclusive?
Human resource is a big player in the involvement of cultural intelligence for any business. As stated by Menzies (n.d) by searching and creating global opportunities when possible like projects in foreign locations (If available), assigning individuals to roles in the head offices that come from regional branches. Creating opportunities for interaction and pieces of training with international teams. Also, identify and recruit talent from around the world, a diverse workforce will create the environment for the employees to construct the cultural intelligence needed in the workspace.
References:
Duggan, T. (n.d.). Role of Human Resource Managers in Internationalization of Business. Retrieved March 14, 2019, from https://smallbusiness.chron.com/role-human-resource-managers-internationalization-business-11567.html
Lucas, S. (2019, February 28). Want to Know How Cultural Intelligence Can Improve Your Performance? Retrieved March 14, 2019, from https://www.thebalancecareers.com/how-cultural-intelligence-can-improve-performance-4161266
Menzies, F. (n.d.). How to Develop Cultural Intelligence at Work. Retrieved March 14, 2019, from https://cultureplusconsulting.com/2015/04/13/how-to-develop-cultural-intelligence-at-work/
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