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Cross Cultural Training

My personal experience in howHR bears the brunt of CQ task.
Cultural Intelligence (CQ) has become critical for organizations to function effectively in different cultural contexts. CQ includes three components, which are cultural knowledge, cross-cultural skills and cultural metacognition: 
.    Cultural knowledge. Cultural knowledge can be learned through newspapers, books, travel, or working with HR managers.
.    Cross-cultural skills. Cross-cultural skills would be the ability to enjoy, to tolerate, or to become accustomed to other cultures. 
.    Cultural metacognition. Cultural metacognition means how a person is able to observe, analyze others’ situations/ behaviors and compare it to his /her own behaviors (Cultural Intelligence, 2015).
My good friend Amy Chen is an expatriate who has cultural issues, and her HR manager is able to guide her to know how to adjust her actions/ thoughts to adapt to the cultural differences over there in Japan. Amy’s HR manager has done a good job in assisting her to be successful with her CQ tasks.  

HR Managers can help raise the cultural intelligence.
HR managers can help employees to raise their cultural intelligence through cultural intelligence (CQ) training. The CQ training includes:
  .     CQ Assessment. CQ Assessment is done through the online questionnaires to measure, to know, and to engage with the diverse others. 
.      Collaborative learning. Collaborating cultural learning can be done through group dialogue. So employees are able to update and learn those new concepts, information, and ideas. 
.      Having a culturally inclusive environment. Having a culturally inclusive environment would need to include and encompass people from diverse backgrounds.
.      Inclusion. Inclusion would enable all employees to be able to access and to work with the same program content.
.      Evaluation. The evaluating of CQ outcomes would be done through the feedback. The feedback would provide the appropriate, useful, and effective information for trainees to have a chance to make better progress through the CQ training (CQ Training, 2015).

How HR managers promote an environment that is welcoming, respectful, and inclusive?
HR managers are working hard to promote diversity. If HR managers are able to inclusively recruit employees they would be able to hire the appropriate talent in spite of the differences in age, race, color, sexual orientation, and etc. It enables employees to feel that they have a calm, happy, and coordinated workplace that promote creation, cooperation, and harmony. Accordingly, they should be able to build/ create a working environment that is welcoming, respectful, and inclusive (Agarwal, 2018). 
Some small adjusts/changes would help our work environment to be more welcoming and warming to all. Those adjusts/changes would be: the space adjustment, having a suitable work station, enabling the seat heights to be adjusted, and allowing lighting, heating, and other equipment/ instruments to be adjustable to suit personal preferences. By doing this, employees would feel comfortable, and would have a sense of belonging that would make a positive difference in a work place (Agarwal, 2018). Also, by doing so, it would promote our cultural inclusiveness so that people from diverse cultures would support each other. It would further promote our work places’ interaction, creativity, and coordination (Culturally Inclusive Environment, n. d.).

Conclusion
We, HR managers, are striving to have each of our employees feel that they are valued and supported. We are giving the proper CQ education and training, so they are able to be more motivated, engaged, and competent (Bhasin, 2013). With CQ training, our managers and employees should be able to transfer their CQ knowledge, skills, and mindsets to work effectively with our diverse stakeholders and that would once more boost the cultural inclusion among us (Culture Plus Consulting, 2018). 


References
Agarwal, P. (July 19, 2018). How Do We Design Workplaces for Inclusivity and Diversity? Retrieved from: https://www.forbes.com/sites/pragyaagarwaleurope/20…-here-is-how-to-use-inclusive-design/amp/
Bhasin, K. (2013). Leaked Diversity Training Documents Reveal Struggles of Managing a Diverse Workplace. Retrieved from: https://www.huffingtonpost.com/2013/07/18/diversity-document_n_3618200.html
CQ Training. (2015). Best Practice Cultural Intelligence Training. Retrieved from: https://cultureplusconsulting.com/2015/04/25/cultural-intelligence-training-best-practice 
Cultural Intelligence. (2015). Why You Need Cultural Intelligence (CQ)? And How to Develop It. Retrieved from: https://www.forbes.com/sites/iese/2015/03/24/why-you-need-cultural-intelligence-and-how-to-develop-it/#2a63b12917d6
Culturally Inclusive Environment. (n. d.) Culturally Inclusive Environment_ Cultural Diversity and Inclusive Practice Tool Kit. Retrieved from: https://www.usc.edu.au/connect/-at-usc/staff/cu 
Culture Plus Consulting. (2018). Retrieved from: https://cultureplusconsulting.com/cultural-intelligence-and-inclusion-training/


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